Get Help Now
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Lost or Stolen Card
- If your card is lost or stolen, call your issuer – the bank that issued your card – as soon as possible.
- Keep an eye on your statements and look for any suspicious activity. Report them to your issuer.
- If you need further help, call Visa Global Customer Assistance Services toll-free within the United States at 1-800-847-2911 or call 1-410-581-9994. From outside the U.S., please click here for a full listing of local numbers.
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Data Compromises
- If you received a letter from a merchant or other business that your card information may have been stolen or accessed from their systems by a hacker or criminal, keep in mind that most stolen data is never actually used for fraudulent charges.
- Issuers and Visa monitor transactions for fraud and work to decline them before they happen.
- Visa’s zero liability policy protects cardholders if fraudulent Visa transactions do occur.
- Keep an eye on your statements and look for any suspicious activity. Report them to your issuer.
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Identity Theft
- If you believe you may be a victim of identity theft where someone has opened an account or obtained credit in your name, contact Call for Action at 1-866-ID-HOTLINE or visit www.callforaction.org. for free confidential assistance.
- Here are some steps to help restore your identity:
- Minimize impact. Contact each of the three credit agencies (www.equifax.com; www.experian.com; www.transunion.com) to place a fraud alert on your credit report.
- Contact local police. File a police report for every locale where the fraud has occurred.
- Contact creditors on fraudulent accounts. If new accounts have been opened in your name, you'll need to contact each creditor by phone and in writing.
- Contact existing creditors. Contact your financial institution immediately.
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Deceptive Marketing Practices
- If you discover charges on your card statement that you don’t remember authorizing, you may have been a victim of deceptive marketing practices.
- Try to resolve the issue with the merchant directly.
- If you’re not able to get help from the merchant, contact your issuer to dispute the charge.
- Report your experience to the Federal Trade Commission at www.ftc.gov/complaint or Better Business Bureau at www.bbb.org.
